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Returns

We get it; you wanted to love it, but it just didn't work out. We're here to make your return as quick and painless as possible. Here's how it works.

Return Address:

Pleated Boutique

ATTN: Returns

717 Crown Industrial Court, Unit F

Chesterfield, MO 63005

The following items are all FINAL SALE and cannot be returned:

  • Shoes

  • Jewelry 

  • Intimates 

  • Flash sales

  • Deals of the day

  • Grab bags

  • Items ending in .99

  • Any purchase using a coupon code

Items may be returned for Pleated credit ONLY and must be postmarked within 7 days from the confirmed delivery date to be eligible for return. We do not refund back to your original method of payment. Credit will be applied for the amount paid for the item.  When making a return, please include the original packing slip and any notes as to why it is being returned. Returned merchandise must be unworn and unwashed. Items that appear worn, have stains, or any smells will not be accepted.  

The customer is responsible for all return shipping costs and we recommend using a shipping method that provides a tracking number for your reference. Please allow our Pleated customer experience team 3-5 business days to receive your return and process your Pleated credit. Your credit will automatically be applied towards your next purchase and your balance can be found by logging into your account at www.pleatedboutique.com.

Items that are returned to us after 7 days will not be accepted and your account will not be credited, nor will it be shipped back to you. You will have 7 days to come and pick up your item from our warehouse or your item will be forfeited and donated to a local shelter.  If you have any questions regarding your return, please contact our Pleated customer experience team at returns@pleatedboutique.com. 

 

Exchanges

We happily will exchange your item for you! Items must be postmarked within 7 days of confirmed delivery date to be eligible for an exchange.  Please include your original packing slip detailing what you would like to exchange for, including size and color.  In the event we do not have what you are requesting available, you will be notified via email and Pleated credit will be applied to your account.

Merchandise returned for an exchange must be unworn and unwashed. Items that appear worn, have stains, or any smells will not be accepted for an exchange and will not be sent back to you. Customers are responsible for all exchange shipping costs.

We recommend purchasing the correct size of the desired item, and then shipping back the returned product within the 7 days so that you do not miss out on that item since we have limited quantities!  

 

Defects or Problems with Your Order

We do our very best to ensure the quality of the items that we send to you! If you have received an item with any problems (different size or color than ordered) or defects, please contact our customer experience team at returns@pleatedboutique.com within 5 days to inform us of the issue. If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. This situation does not qualify as a defect therefore, only account credit will be given.