Online and App Return Address:
717 Crown Industrial Court
Chesterfield, MO 63005
We get it, you wanted to love it but it just didn't work out! We are here to make your return as quick and easy as possible. We kindly ask that you are sure your items are eligible for return before you send them back to us.
Here is how the process works:
Your return must be postmarked within 7 days of delivery date;
- Merchandise must be in new, unworn and unwashed condition. Items that appear to be worn, have stains, or any smells will not be accepted;
- Customers are responsible for all return shipping costs and we recommend using a shipping method that provides tracking for your reference;
- Include your original packing slip with your name and order number with any notes as to why the item is being returned;
Customers will be refunded account credit (minus the initial shipping cost). We do not refund back to your original method of payment.
Please allow our customer experience team 3-5 business days to receive your return and process your account credit. You will be issued credit on the platform (website or app) that the order was placed.
- Items that are returned to us after the 7 day return window will not be accepted and your account will not be credited nor will it be shipped back to you. You will have 7 days to come pick up your item from our warehouse or your item will be forfeited and donated.
The following items are FINAL SALE and not eligible for return:
- Items ending in .99
- Any items purchased with a coupon code
- Mystery items
- Grab bag items
- Beauty Products
We will happily exchange your item for you, if available at time of exchange! Exchanges are for the same item just different size or color. Here is how:
- Items must be postmarked within 7 days of confirmed delivery date to be eligible;
- Include your original packing slip detailing what you would like to exchange for, including size and color;
- In the event we do not have what you are requesting available, you will be notified via email and Pleated credit will be applied to your account;
- Merchandise returned for an exchange must be unworn and unwashed. Items that appear worn, have stains, or any smells will not be accepted for an exchange and will not be sent back to you;
- Customers are responsible for all exchange shipping costs.
We do recommend purchasing the correct size of the desired item, and then shipping back the returned product within the 7 days so that you do not miss out on that item since we have limited quantities. Be sure the item is eligible for return before you do so.
Defects or Problems with Your Order
We do our very best to ensure the quality of the items that we send to you! If you have received an item with any problems (different size or color than ordered) or defects, please contact our customer experience team at firstname.lastname@example.org within 5 days of delivery to inform us of the issue. Please include a photo and explanation of the damage/defect in your email. If we are not notified within 5 days of receiving the item, it will no longer qualify for a return or replacement.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. This situation does not qualify as a defect therefore, only account credit will be given.